Frequently Asked Questions
| What countries do you ship to? | We ship to US and the Caribbean. |
| What is your return/exchange policy? | Our products are customized and personalized; therefore, they cannot be changed. If you receive a damaged product, please send a message to Roranonna@gmail.com with pictures and details on the same day the package was received. Rora Nonna will provide you with options for replacing the item. We are committed to ensuring you are completely satisfied with your purchase. |
| How long will it take to get my order? | The order (single order) will be processed and sent within 7 days. If the order is not a single order, it will be processed and sent within 1 to 2 weeks. Please note that orders outside of North America and the Caribbean may take longer to be delivered. |
| What payment methods do you accept? | Rora Nonna keeps your payment information secure and never receives your credit card information. Credit Cards and PayPal. All purchases are final sales. |
| How do I cancel/modify an order? | Cancellations: accepted. Request a cancellation: within 1 hour of purchase. |
| How can I track my order? | Tracking numbers will be provided by email. We offer both domestic and international shipping to ensure your items reach you safely. |